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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Julie Fullerton

Julie Fullerton

July 11, 2024

5  out of  5
rating by Julie Fullerton
"I have been doing business with Darby South State Farm Insurance for many years. They have always been so professional and helpful and they have provided such an exceptional experience. They are very friendly and have answered all my questions.They have been timely in meeting my needs. I am impressed with Darby and all of his staff. Thanks for your great service!"
We responded:
"Julie - Thank you so much for your review of my office & your kind words! We are so thankful for your family's trust in my team & I. We look forward to the opportunity of many more years working with you & Rick!"
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Roger Sanford

June 21, 2024

5  out of  5
rating by Roger Sanford
"Darby and all the employees have been great to work with even during accidents. We have several cars, homes and trailers that are insured with zero issues with any of them. You can't go wrong using Darby South for your insurance needs."
We responded:
"Roger - Thank you for your 5 Star Google review & your kind words for my office. We are so happy to hear that you are pleased with the service we provide! We are grateful for your business and trust! Darby"
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Hollis Shermna

June 14, 2024

5  out of  5
rating by Hollis Shermna
"We just moved to town and Melissa and team were the best welcome ever. It was the easiest setup of coverage that I ever experienced. They took care of contacting my previous provider, completing all the paperwork and kept me informed along the way. The customer service was amazing."
We responded:
"Hollis - Thank you for your kind words & review of Melissa & my office. I am thrilled to hear that your experience was easy, welcoming & amazing. We are excited to work with you moving forward. Darby"
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Bonnie Behrend

May 30, 2024

5  out of  5
rating by Bonnie Behrend
"Darby was so helpful working with FEMA and helping resolve some issues we had. He spent a lot of time on this project and we were VERY pleased with the results! I also appreciate his diligence and his integrity!"
We responded:
"Bonnie - Thank you & for your kind words. My office & I am so fortunate to have you as customers. We wouldn't be here without you & your belief in us!"
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Jennifer Mangold

December 24, 2023

5  out of  5
rating by Jennifer Mangold
"Christie Rhodes is one of the wonderful staff members I've encountered. She is very efficient and pleasant while conducting business! It is impossible to be in a bad mood after speaking with Christie."
We responded:
"Jennifer - Thank you for your review & kind comments about Crystie. Crystie certainly prides herself on being upbeat & kind to everyone she encounters. We are very happy Crystie is on our team! Happy New Year to you & yours. "
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Patrick Lucas

October 25, 2023

5  out of  5
rating by Patrick Lucas
"Been with Darby for a few years. Best rates I can find. And they work with you when times are hard. I did shop rates recently do to going to full coverage and I found not even progressive can beat them. And its local. That's the best part in my opinion. Also Crystal is great ! Helped me troubleshoot my issues and help me understand the insurance world"
We responded:
"Patrick - Thank you for your Google review. We are blessed to have the opportunity to work with you! Crystie, Melissa, Steve & I are here to make sure you are protected, as well as answer any questions you may have when it comes to the "insurance world". We sincerely appreciate your kind words."
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Alexis Owens

August 21, 2023

5  out of  5
rating by Alexis Owens
"Very accommodating, kind and helpful!"
We responded:
"Alexis - Thank you for your kind words. We are very appreciative of the opportunity you provide us to work with & for you! "
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Michelle Jorgensen

June 17, 2023

5  out of  5
rating by Michelle Jorgensen
"Melissa Bailey made the transition back to State Farm so easy and saved my family and I a bunch of money. I’ve had the privilege to work with Melissa in the past and if you are ever looking for an insurance agent she if definitely your lady. Thank you Melissa!"
We responded:
"Michelle - Thank you for your review. Melissa is an outstanding person & we are very blessed to have her on our team. She works hard to ensure all our customers are receiving exceptional customer service with a smile on her face & in her voice."
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Nevada Daymude

May 21, 2023

5  out of  5
rating by Nevada Daymude
"Crystal was great, and the customer service was excellent. She stayed on the phone with me fir about an hour making sure that the auto and home policies wrte exactly what we needed for a very fair price. I am very pleased with this company"
We responded:
"Nevada - Thank you for your review & comments. Crystie works hard to be sure we are providing exceptional customer service. She & my Office Manager Melissa Bailey are consummate professionals. We look forward to working with you for many years moving forward."
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Patty Radcliff

April 6, 2023

5  out of  5
rating by Patty Radcliff
"I am so pleased we found Darby South State Farm agent! We have been working with Melissa to get new policies setup for our move to Montana. She was extremely helpful and very easy to work with. We are in the process of building a home & she assisted us with a professional attitude & timely response. I highly recommend this office to take care of all your insurance needs."
We responded:
"Patty - We are thankful for the opportunity to work with you & Keith on your move to MT. Melissa has very much enjoyed working with you. Melissa works hard to personalize your experience to make it as easy as possible. We look forward to continuing the relationship once you are settled in MT."
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McKenzie Pearson

March 30, 2023

5  out of  5
rating by McKenzie Pearson
"Darby and his team really prioritize getting to know you and making sure your needs are met. They take the time to ensure you have a solid understanding of the different options, policies, and what their office offers. While I don’t look forward to having to use my insurance one day, I feel confident in the support I’ll receive from this great team."
We responded:
"McKenzie - I appreciate your kind words for my agency & team members. We are thankful for the opportunity you have entrusted in us! We look forward to many more years working together. "
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Thelma Freer

March 28, 2023

5  out of  5
rating by Thelma Freer
"We are very pleased with Darby South & his staff. They are very knowledgeable, helpful & friendly."
We responded:
"Thelma - Thank you for your comments. We are very blessed to work with you & John. We are sincerely grateful for your trust in my agency & State Farm."
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sam beighle

March 15, 2023

5  out of  5
rating by sam beighle
"Darby has always been so helpful in making sure I understand my insurance plans and works hard to get me the best possible rates! I wouldn’t go anywhere else!"
We responded:
"Sam - Thank you for your review. We are fortunate to work with you & your family. Thank you for your trust in my agency & State Farm."
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Phillip Mccracken

March 14, 2023

5  out of  5
rating by Phillip Mccracken
"Crystie is super friendly an awesome, an willing to take time to answer any questions an help me n understand everything."
We responded:
"Phillip - Thank you for taking the time to provide a review. We are thankful for the opportunity to work with you & your trust in our office. Crystie does a great job making people feel welcome with a smile on her face at all times."
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Savannah Thompson

March 8, 2023

5  out of  5
rating by Savannah Thompson
"Crystie is always so nice and super helpful, everytime I call she always has such amazing energy and is super helpful. I would always recommend everybody to reach out to her if they need anything."
We responded:
"Savannah - Thank you for taking the time to give a review. We are thankful for you & your trust in our office & State Farm. Crystie works hard to make you & everyone she comes in contact with feel welcome & appreciated. "
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sarah mitchell

March 3, 2023

5  out of  5
rating by sarah mitchell
"I have been a customer of Darby South with State Farm for over 5 years. I have my home and multiple cars insured through them. Melissa Bailey makes everything from adding a car to general questions easy and dare I say enjoyable!?! This sounds fake but it is TRUE! I just changed over a policy and was able to handle it in one swift call. She makes me laugh and feel very comfortable. This has been my experience each time I need to reach out. I recommend them with confidence!"
We responded:
"Sarah - We are thankful for the opportunity to work with you & look forward to many more years! Melissa, as you have come to know, is outstanding & never leaves home without her sense of humor :). "
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Kandy Jenkins

February 21, 2023

5  out of  5
rating by Kandy Jenkins
"We have been with Darby South for years. Crystie, the Account Representative in the office, always goes out of her way to help and is upbeat, professional and just all around awesome!"
We responded:
"Kandy - Thank you for your kind words. We are very appreciative of you & your family trusting in my agency & State Farm. Crystie is a blessing to our customers as well as ourselves. "
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Jamie Stewart

February 14, 2023

5  out of  5
rating by Jamie Stewart
"Crystie Rhodes is amazing! Whenever I email or call she is always so helpful. She is such an asset to the State Farm family! Thank you for all you do for our family!"
We responded:
"Jamie - Thank you for your review. Crystie is a great team member & we are blessed to have her! We appreciate the opportunity to work with you & your family. We can't thank you enough for your trust in my office & State Farm."
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Matthew Johnston

February 14, 2023

5  out of  5
rating by Matthew Johnston
"Darby and Melissa are always very responsive and their expertise and focus on service and support is exemplary!"
We responded:
"Matthew - Thank you for your kind words. Melissa & I, along with Crystie & Steve are blessed to work with you! We are honored to have earned your trust & look forward to working together for years to come. "
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Liam Rossier

February 13, 2023

5  out of  5
rating by Liam Rossier
"It has been a pleasure working with DJ south. Would recommend to anyone looking for insurance in the Missoula area."
We responded:
"Liam - Thank you for your Google review. We are fortunate to have the opportunity to work with you. We look forward to many years of working together. "
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Kyle Kehoe

February 7, 2023

5  out of  5
rating by Kyle Kehoe
"Darby and the whole staff have always helped answer any and all questions our family has had in a professional and courteous way. These folks go above and beyond to make sure you are covered and give plenty of REAL options, even if the option doesn't include any of their service. Highly recommend this agency for everything insurance related. Never a question of what kind of service and commitment we will get, or receive."
We responded:
"Kehoe family, thank you for your Google review. We are very grateful to have had the opportunity to work with your family for many years. We always enjoy catching up with you and assisting you in the best way possible. I look forward to our next conversation."
Profile photo of MISSY SORENSON

MISSY SORENSON

February 1, 2023

5  out of  5
rating by MISSY SORENSON
"I have been with State Farm for over 40 years and have had a working relationship with Melissa Bailey for a little over 13 years and all 13 years I have felt Melissa has been dedicated to doing an outstanding job. We have our auto, homeowners, and life insurance on the personal side and on the business side we have our auto and liability . I can always count on Melissa’s vast knowledge to answer my questions . She can make you feel at ease when disaster strikes by her kindness and reassurance over the phone. I feel she works in a timely, organized, and efficient manner to get our certificates out to other businesses or customers along with any other paperwork required to help run our business. I would not ever consider using a different insurance company for my personal or professional insurance needs. Melissa and agent Darby South’s team continue to make that statement true. I wholeheartedly recommend going to them for any of your insurance needs."
We responded:
"Missy - Thank you so much for your kind words & review! You are absolutely correct, Melissa is amazing & we are very grateful to have her on our team to work with you & your family. We appreciate your trust in State Farm & my agency. "
Profile photo of Dennean Marzolf

Dennean Marzolf

January 30, 2023

5  out of  5
rating by Dennean Marzolf
"We have both personal & business policies with Darby South - State Farm. Darby, Crystie & Melissa have taken care of every need we've had. They are all professional, friendly, detail oriented & take such good care of us. I couldn't recommend them enough!"
We responded:
"Dennean - Thank you so much for your kind words! We value you & John & the professional relationship we have been fortunate enough to have over the years. Your trust in my agency & State Farm means the world to us."
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Jason Fitzpatrick

January 27, 2023

5  out of  5
rating by Jason Fitzpatrick
"Crystie R. Is a very professional insurance agent. She was very informative and very easy going. I definitely recommend this place too others!!"
We responded:
"JF - Thank you for the review! Crystie is a fantastic team member & we are very blessed to work with her. We appreciate you & your trust in our agency."
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Jerrad Klumph

January 26, 2023

5  out of  5
rating by Jerrad Klumph
"Super responsive to any question."
We responded:
"Jerrad - Thank you for the review! We are thankful & privileged to have the opportunity to work with you & your family!"